Sanau is a Messenger and CRM for Outsourcing and its Customers

Approved

by Order of Director No.2-П dated 11d./09m./2024y.

A.V. Kim

Website and Application Use Agreement

SANAU Limited Liability Partnership (hereinafter referred to as “SANAU”), BIN 230540009484, represented by Director A.V. Kim, acting by virtue of the Charter, for one part, and a legal entity or an individual who is a user of and/or visitor to the SANAU website and application, for the other part, hereinafter referred to as the Parties or as indicated herein, have entered into this Website and Application Use Agreement (hereinafter referred to as “the Agreement”) in the form of a public offer as follows:

1. Subject of the Agreement

In addition to our Software, we provide you with our websites and mobile application for use.

1.1. SANAU is a legal owner of the Software and divides it into several components, including the website and the application. The Website, in turn, is divided into several types. Please read before use:

General-Purpose Website (https://sanau.kz/) – a website for viewing general information about SANAU, Software, reading our documents and rate plans, and also for signing up for a demonstration;
Website for authorization of employees using the Software (link is provided on an individual basis);
Website for authorization of clients of the Software users (https://auth.sanau.kz/) and Mobile Application for authorization of clients of the Software users (download is available in the App Store, Google Play).

This offer will describe the terms of use for all components.

1.2. Acceptance of this offer shall be deemed to be:

- Authorization in the mobile application;

- Using the websites in any of the following ways: authorization, filling in your data to register for a demonstration, viewing information on the websites.

1.3. This document is intended for both potential and existing users as well as their employees and clients.

1.4. All rights to the websites and the application, as well as the trademark, are held by SANAU and may not be used by you in ways other than those provided for in our documents unless SANAU has given you such permission in writing.

1.5. If, in accordance with your national laws, you are prohibited from using the Internet, various websites or applications and software similar to the Software, or if there are other legislative restrictions, including age restrictions for access to such software, you will continue to use the Software at your own risk, in which case we will bear no responsibility.

1.6. If any provision of this document is held by a court of competent jurisdiction to be contrary to the laws of a local jurisdiction, such provision will be deemed invalid, while the remaining provisions of this document will remain in effect.

2. Procedure for using the websites and application (for all categories of users, including employees and clients of users)

2.1. For occasional website visitors:

2.1.1. You can read the data on the General-Purpose Website, view any information and sections you are interested in, and also sign up for a demonstration of the Software if you get interested in it.

2.1.2. You cannot use the websites and their sections with authorization until you start cooperating with us. You can download the mobile application, but you will not be able to log in to it until you start your cooperation with us.

2.1.3. You may not engage in any unlawful activity on or in relation to the Websites and the Application.

2.1.4. Before browsing the websites and mobile application, you should also read and follow our privacy policy.

2.2. For potential users of the Software:

2.2.1. If you are interested in collaborating with us for the purpose of using our Software, please review all documents and information posted on the General-Purpose Website, and then sign up for a demonstration.

2.3. For existing users of the Software:

2.3.1. If you are an existing user of the Software, regardless of whether you are an employee or a client of the user, you are provided with individual data for authorization and instructions for authorization and use of the Software. You must carefully read all information provided before using the Software.

2.3.2. In case of any failure on the websites or in the application and/or if you cannot log in, you should immediately contact our technical support service (contact details are available on the General-Purpose Website).

2.3.3. Our technical support service will do its best to help you resolve any issues that arise. It is necessary for you to promptly report any problems that arise.

2.4. You agree that all materials and services of the websites and application or any part thereof may be accompanied by advertising, either initiated by us or not related to us at all but being beyond our control. You also acknowledge and agree that we bear no responsibility and have no obligations to you in connection with such advertising.

2.5. The information and/or personal data provided to us shall be stored and processed in the manner and under the conditions described in the SANAU Privacy Policy.

2.6. Updates:

2.6.1. We have the right to automatically release updates to the Software or any of its components separately without any consent from you.

2.6.2. Updates may concern both the functionality of the Software or its components and its design. The user's clients are required to install updates, otherwise the Software may operate poorly or not operate at all.

2.6.3. There may also be updates of an individual nature for a specific User. Such updates can be either paid or free, depending on the Rate Plan you choose. The description of the Rate Plans is provided in a separate document.

3. Final Provisions

3.1. All provisions of this document are governed by the laws of the residence country of SANAU.

3.2. All disputes and disagreements arising in connection with this document shall be settled through negotiations. If no agreement is reached, the dispute shall be subject to the Specialized Interdistrict Economic Court of Almaty. The language of legal proceedings shall be Russian.

3.3. The Agreement is made in Russian and is a public document.

3.4. We reserve the right to make any amendments to the Agreement without prior notice to any category of users. Amendments will be effective as of the time of their posting on the General-Purpose Website. You need to visit the General-Purpose Website yourself and read the amendments.